FREQUENTLY ASKED QUESTIONS

      Customer Service

    1. How can I contact you?
    2. ePublications

    3. What is an ePublication?
    4. How do I create an ePublication?
    5. How do I distribute my ePublication?
    6. Where can I find out more information regarding ePublications?
    7. How do I embed my ePublication on my website?
    8. How can I create an ePublications of my own?
    9. How can I change my ePublication settings?
    10. PageProdigy's Cloud Designer

    11. What is PageProdigy?
    12. Do I have to download anything to my computer to use your Cloud Designer?
    13. Are there advantages to using your Online Cloud Designer over my own desktop publishing software?
    14. What page sizes can I design with in your Cloud Designer?
    15. Does your Cloud Designer have a page limit?
    16. Things seemed to move when I loaded up my design. Why?
    17. Do you recommend a certain browser to use for your designer?
    18. Is there a tutorial on how to use your designer?
    19. Why can't I get the designer to show up? All I get is a blank screen.
    20. What is sharing and how do I use it?
    21. Your Projects / Account

    22. Do I have to sign up for an account or a subscription to use your services?
    23. Do you charge to use either sign up for an account or use your Online Cloud Designer?
    24. I lost my username or password. Help!
    25. How secure is my copyrighted or proprietary content?
    26. Where do I find my account information?
    27. How do I change my account information?
    28. Where can I find my saved projects?
    29. How do I create a PDF of my design?
    30. Where are my PDFs and ePublications stored?
    31. Subscriptions

    32. How do I buy a subscription?
    33. What are the benefits of a subscription?
    34. How do I find out how much time is left on my subscription?
    35. I represent a school, organization, or business. Is there alternative pricing for larger groups?

      Customer Service

    1. How can I contact you?

      Click on the Contact Us link in the footer of each page. Or Click Here.

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    2. ePublications

    3. What is an ePublication?

      An ePublication is an online or digital version of your publication. For those customers with an email list, a website, who use social media, or simply want other people to be able to access and view their publication from anywhere in the world, an ePublication is ideal. You will have the benefits of enjoying exposure to millions of users, a handy digital viewer that displays your publication in a flip style display, and the ability to embed the viewer and your ePublication in your website.

      The process is done automatically through the ordering process. We do the uploading, deal with posting, manage it for you, and display a link for your ePublication right in your account. ePublications are a great way to disseminate your projects, news, stories, services, or products to as many people as possible in a truly professional format.

      You can created up to 32 pages for each publication

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    4. How do I create an ePublication?

      You need a Subscription to create an ePublication. Once your design is done, click on "Print / Publish" to create an ePublication. Fill in the relevant fields and follow the instructions.

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    5. How do I distribute my ePublication?

      Once you create an ePublication, a link will automatically be displayed. To find the link again, you will need to go to your Projects and click on the specific project to get the link. You can copy and paste that link into any social media account you may have, email it to friends and customers. You can also open the ePublication to access social media links built into the eViewer. From within the eViewer, you can get an embed link to embed your ePublication into your website.

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    6. Where can I find out more information regarding ePublications?

      Click Here to read all about ePublications.

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    7. How do I embed my ePublication on my website?

      When you open your ePublication, there is "share" button in the tool bar on top. Simply click there, and an embed code will appear. Copy the embed code into the page of your website where you want it to show. Ask your webmaster for help if you have any issues.

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    8. How can I create an ePublications of my own?

      ePublications are only available to Premium subscribers.

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    9. How can I change my ePublication settings?

      ePublications settings can be found in your Projects. Click on the project you wish to update and then select "Change ePublicaton Settings."

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    10. PageProdigey's Cloud Designer

    11. What is PageProdigy?

      PageProdigy is a fully functional desktop publishing alternative. It exists in the cloud and allows users to design, create printable PDFs, print on home or workspace printers, as well as electronically publish flyers, brochures, business cards, and much more. There is no software to download or install, and your projects are available to you at any time from any computer. To read more Click Here.

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    12. Do I have to download anything to my computer to use your Cloud Newspaper Designer?

      No. We do recommend that whatever browser you use that you consistently use that browser as using different browsers may shift some of the components from session to session.

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    13. Are there advantages to using your Online Cloud Designer over my own desktop publishing software?

      1. You do not have to worry about PDF creation.

      2. You have many of the core features that other desktop publishing programs have.

      3. You have access to a huge library of templates.

      4. The learning curve to use our Cloud Designer effectively is minimal.

      5. You do not have to purchase any additional software or download anything to your own computer.

      6. We are constantly adding features.

      7. Access your projects from any computer with an internet connection. Which means you can work from anywhere on any computer.

      8. You can share your project with any one at anytime.

      9. You can design in American Standard or Metric systems.

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    14. What page sizes can I design with in your Cloud Designer?

      There are many standard sizes available, but you have the option of creating a custom size to fit your needs.

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    15. Does your Cloud Designer have a page limit?

      Yes. Currently, our Designer only supports up to 32 pages.

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    16. Things seemed to move when I loaded up my design. Why?

      Most likely, you either used a different browser than the one you saved it in or you are using a different version of the same browser. Each browser renders their kerning (space between letters) for letters differently. This may cause some shift in the letters when you click on a text box. To avoid this, always use the same browser. It doesn't matter which one you use, so long as you use the same one.

      PLEASE NOTE: Most of our templates were designed in Google Chrome. Loading them in a different browser may cause some of the text to shift when you first click on a text box. However, once you replace the text and save it, it will always come up the way you saved it as long as you continue to use the same browser.

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    17. Do you recommend a certain browser to use for your designer?

      No. Most of our templates were designed in Google Chrome so there should be no shift in the kerning (space between letters) if you use Chrome. It doesn't matter which browser you use so long as you continue to use the same one throughout your project.

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    18. Is there a tutorial on how to use your designer?

      Yes. When you open up the designer, there will be a "Designer Help" button on the left hand side of your screen.

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    19. Why can't I get your designer to show up? All I get is a blank screen.

      Most likely you are using an old browser. Upgrade your browser and you should have no problems.

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    20. What is sharing and how do I use it?

      Sharing allows you to provide a way for other people to view your project. They may make changes, but they will not be able to save it, so your work is secure. Simply click the "Share" button in the upper right and follow the instructions. If you need someone to approve a portion of your project or you just want to share your progress with a friend, the "share" option is a prefect way to do it.

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    21. Your Projects / Account

    22. Do I have to sign up for an account or subscription to use your services?

      Our services are designed to allow you to also act as a manager of your print projects. To do that, we need to associate your projects with you, so you will need an account set up to save or upload pictures. You can play with the Designer for free by just signing up at no cost. You can print or create a PDF for $1.00. A subscription is required to create any ePublication. We do not use your account information except to occasionally send you information regarding a change or new features.

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    23. Do you charge to use either sign up for an account or use your Online Cloud Designer?

      You can try it for free. However, in order to print, create a PDF, or publish, you will need to pay either a $1.00 per page or purchase a subscription.

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    24. I lost my username or password. Help!

      Contact Customer Support to help with this problem.

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    25. How secure is my copyrighted or proprietary content?

      All rights to your content are exclusively yours. We may occasionally use an ePublication marked "public" and showcase it on our website(s) and marketing, but only if it is marked "public." If you do not want us to use your final project in any way, mark any ePublicaition as "private." You may change your settings from "Public" to "Private" and we will remove your material from any source that is under our control. We do not republish your content for any other purposes than what is described by our Terms of Service you agree to when you order.

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    26. Where do I find my account information?

      Click on the "Projects / Account" button within the designer, or "My Account" from the PageProdigy main website.

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    27. How do I change my account information?

      Click on the "Projects / Account" button within the designer, or "My Account" from the PageProdigy main website. Click on "Account Settings."

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    28. Where can I find my saved projects?

      Click on the "Projects / Account" button within the cloud designer.

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    29. How do I create a PDF of my design?

      Open or complete your project. Once you are satisfied with how it looks, click "Print or Publish" and follow the prompts.

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    30. Where are my PDFs and ePublications stored?

      All your projects are located under the "Projects / Account" settings. Click that button and a list of your projects will appear. Click on any particular projects to see additional options, including any PDFs you have created.

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    31. Subscriptions

    32. How do I buy a Subscription?

      When you click on "Print or Publish" within the Designer, the system automatically detects if you have an active subscription. If you do not, you will be given the chance to purchase one. You may visit the "Price" page on the main website to purchase a subscription.

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    33. What are the benefits of a subscription?

      There are several advantages to a subscription. If you intend to publish projects often, a subscription will save you a lot of money over the long run. In addition, a subscription allows you to create an ePublication with each of your projects.

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    34. How do I find out how much time is left on my subscription?

      From within the Designer, click on "Projects / Account" and your current subscription details will be displayed at the top of the dialogue box. This is also displayed anytime you click the Print or Publish button."

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    35. I represent a school, organization, or business. Is there alternative pricing for larger groups?

      We have licensing plans available for larger groups. Click Here to learn more.

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